FAQ

General Patient Questions

What are your office hours?

Our normal office hours are from 9:00am to 5:00pm, Monday through Thursday, and closed on Friday.

I am a new patient, how long will my visit take?

Please allow 1 – 2 hours for your first office visit. As a new patient, you will first need to be registered and your information will be entered in our computer system. In addition to being registered, New Patient paperwork needs to be completed prior to seeing Dr Singh. Once registration and your New Patient paperwork is complete you will then be called back to see the physician. Please bring prior medical records, xrays/imaging studies, and current medications related to your condition.

Can you work me in for an appointment today?

If you have an URGENT problem, such as a fracture, we can usually work you in the same day.

Do I need to have a referral to make an appointment?

No

What is your appointment cancellation policy?

Appointments must be cancelled at least 24 hours prior to the appointment in order to avoid a cancellation fee of $25. We will call and confirm your appointment the day before, you should either confirm or reschedule at this point in order to avoid the cancellation charge. To cancel call 985-735-6005.

What insurance do you accept?

We accept most major insurance plans including  United Healthcare, Cigna, Medicare and Medicaid plans.

Can your office handle my pain management?

We do not treat patients for pain management. Other methods to relieve pain will be offered.

Can I refill my medications over the phone?

NO. Our office policy states that we do not allow refills over the phone. You should have your pharmacy fax us a refill request. Sometimes you will be asked to make an appointment to see your treating physician. In addition, no refills are authorized after hours, on the weekends or on holidays.  Pain medication is never filled in between appointments, you must have an office visit in order to obtain a prescription.

What do I do in an emergency?

If you have injured yourself and are in need of immediate orthopedic medical attention you should proceed to the nearest Emergency Room or call 911.

Do you take X-rays in the office?

No. If you need x-rays or specialized studies such as a CT Scans, MRI or Bone Scan we would provide you with orders for the test and you can go to a facility approved by your insurance to have these test performed.

I got an injection yesterday, why does it hurt worse today?

Most cortisone injections are given with an anesthetic like Marcaine. Once the anesthetic wears off the injected area may be more painful until the cortisone begins to take effect. This usually occurs after 48 hours. You can apply ice to the area or injection site in the meantime for symptomatic comfort, and take Tylenol or Ibuprofen.

Can your office perform my MRI, CT or other testing?

Our office does not perform any testing, but we will be happy to refer the test to a facility that will be able to perform the requested test, or orders for the test can be given to you at point of service.

Do you file insurance?

We file insurance as a courtesy to our patients but we do require payment at the time of service for co-pays and deductibles not met.

Why did I get a bill when I gave my insurance card and paid my co-pay?

If you have received a statement then we have been told by your insurance company that a portion of the bill is the “patient’s responsibility”. If you feel that this is incorrect, please contact your insurance company. If you have further questions please call the office and ask to speak with our Billing Manager. Someone will review your account and make sure that everything has been handled correctly.

What credit cards do you take?

Yes we take mastercard and visa.

How can I obtain a copy of my medical records?

A copy of your medical records will be provided, once a request is received in writing. The request maybe in the form of a letter and can be sent to our office, Attn: Medical Records. There is a fee for the copying of medical records.

Don’t I own my medical record?

Medical records maintained in a healthcare providers office are the property and business records of that healthcare provider. LSA-R.S.40:1299.96 (A) (2) (a). Copies are available to the patient for a fee. A reasonable copying charge is allowed by state regulations, according to the fee schedule of 40:1299.96.

 

 

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